http://www.thebullsheadinn.co.uk/images/Small%20restaurant.jpg Restaurants in an economic downturn... We all know that they are not recession proof. So what is a small family owned restaurants to do? The biggest problem is loyalty for these restaurants. With the price of food increasing and wages decreasing, what is going to get customers in the seats...and well not at a chain restaurant like the Olive Garden.
My suggestion: humanization/personalization. A restaurant has to make itself feel like part of the family / network of its customers.
Using my knowledge of social networking, I have compiled a list of small tools that restaurants can use:
1. Blog: there is nothing better than keeping your customers up-to-date with what your chef is doing in the kitchen. The new recipes he is trying. The funny humanizing stories that happen in back. Their personal life. All these things have worked great for
Matt, a gourmet chef in Arlington, VA. His blog provides a look at his life as a chef and allows his customers an inside look at what being a chef is like.
2. Social Network Groups: Everyone uses facebook. Why not create a group or allow users to "become a fan..." of your restaurant. This is a great way to increase PR through influential members of networks.
3. Twitter: engage your customers with twitter. Like a direct email campaign, it keeps loyal customers in the loop with updates on new menu items, entertainment and special events.
Of course there are alot more ways you can increase revenue. Internet marketing tools such as virtual marketing and mobile marketing are great as well. Regardless of what you do, small restaurants must remember that its not only important to have an amazing menu, a comfortable environment, and courteous staff...they must make their customers feel at home...so why not become part of their family.